Critical Information Communication Policy
1. Overview
Transparency is fundamental to Ingots.io. This policy defines how we disclose critical information about products, risks, and user rights across all communication channels to ensure regulatory compliance and informed decision-making.
2. Scope
Applies to all Ingots.io products and services, including:
Dual Asset Trading
Ingots Indexed Token (Index Token by Ingots)
MYRX (Malaysian Ringgit-backed Stablecoin)
3. Communication Channels
Critical information is disseminated via:
Website: Footer pages, pop-ups, and dedicated policy portals.
Email: Regulatory updates, risk disclosures, and urgent notices.
Social Media: Facebook, Instagram (for general announcements).
WhatsApp Broadcasts: Opt-in high-priority alerts (e.g., outages).
4. Types of Critical Information
Product descriptions and risk warnings (e.g., volatility, liquidity risks).
Terms & Conditions, disclaimers, and limitation of liability clauses.
Transparent fee schedules (trading, withdrawal, conversion costs).
Dispute resolution procedures and user rights.
Regulatory compliance updates (e.g., SC Malaysia circulars).
5. Acknowledgment Procedures
Mechanism: Users must actively acknowledge critical notices via:
Checkbox for terms/risk disclosures during sign-up.
Re-authentication (e.g., password entry) for major policy updates.
Non-Compliance: Unacknowledged updates will restrict account features (e.g., trading, withdrawals) until confirmed.
6. Language Accessibility
Current Languages: English, Bahasa Malaysia, Mandarin Chinese.
Q1 2025 Enhancement: In-platform language toggle for all policies.
Accessibility: WCAG 2.1-compliant formatting (screen reader compatibility).
7. Central Document Repository
Launch Date: [Insert Deadline, e.g., "30 June 2025"].
Features: Version history, searchable archives, and download options for all legal documents.
8. Urgency Protocols
Priority Tiers:
High (e.g., breaches): Email + SMS within 1 hour.
Medium (e.g., fee changes): Email within 24 hours.
Low (e.g., policy tweaks): Website banner for 7 days.
9. Compliance Oversight
Aligned with:
Malaysia: Securities Commission’s Guidelines on Digital Assets.
Global: GDPR (EU), FATF Travel Rule, and MiCA (proactive readiness).
Annual audits by third-party compliance firms.
10. Disclaimer
Ingots.io reserves the right to amend communication methods with 30 days’ notice.
Users are responsible for ensuring contact details are up-to-date to receive critical information.
Effective Date: 15 April 2025
Last Updated: 15 April 2025