Home
About Us
Services NEW
Trust And Credibility
FAQ's
Contact
Login

Frequently Asked Questions

Ingots.io FAQ 

1. General Questions 

1.1 What is Ingots? 

Ingots.io is Malaysia's First Profit Return Digital Note Trading Platform. Traders earn Annualized Profit Return (APR) regardless of trade outcome upon contract maturity. 

1.2 Is Ingots a scam? 

No. Ingots operates with: 

    • Regulated Custodian Wallet to safeguard funds.
    • Daily payouts and withdrawals at will. 

1.3 Is Ingots safe? 

Yes. Our Custodian Wallet and exchange are approved by relevant authorities. 

1.4 Do I need crypto knowledge to trade? 

No. Our AI creates smart contracts based on optimal cryptocurrency movements. Traders only select contracts with preferred APR. 

1.5 Supported currencies? 

Accepted crypto: BTC, ETH, USDT. 
FIAT conversions (via HATA Capital Limited DAX): MYR, USD, SGD, HKD, GBP, EUR, AUD, JPY, NZD. 

1.6 Will you add more cryptocurrencies (e.g., BNB, XRP)? 

We currently offer the top 3 (BTC, ETH, USDT) but may expand in the future. 

Shape 

2. Account & Security 

2.1 What is 2FA? 

Two-Factor Authentication (2FA) requires two forms of ID to access your account. Highly recommended to safeguard your account. 

2.2 How do I enable 2FA? 

Go to Security Settings → link Google Authenticator or phone. 

2.3 Can I opt out of 2FA? 

Yes, but we strongly discourage it for security reasons. 

Shape 

3. Trading & APR Contracts 

3.1 How does APR work? 

  1. Select a contract with fixed maturity date and stated APR %. 

  1. APR formula: 

(Invested Amount) × (APR %) ÷ 365 (or 366 for leap years)   

  1. Rules: 

  • Contracts refresh every 30 minutes. 

  • Maturity: 4:00 PM on the contract date. 

  • No cancellations after locking. 

  • Next-day trades: Place within 12 hours after 4:01 PM. 

3.2 How does Ingots guarantee APR payouts? 

Our AI calculates market probability and shares profits (capital gains) proportionally via APR. 

3.3 Dual Asset Trading 

Trade pairs like BTC/USD. 
Risk disclaimer: Volatility risk applies. Past performance ≠ future results. 

3.4 Index Tokens (Coming Soon) 

Pre-defined asset baskets for diversified exposure. 

3.5 MYRX Stablecoin (Coming Soon) 

A stablecoin pegged 1:1 to MYR. 

Shape 

4. Deposits & Withdrawals 

4.1 How do I deposit? 

  1. 1. Go to Deposit.

  1. 2. Choose a chain (ERC20, TRC20)

    3. Follow the steps


4.2 Withdrawal Rules 

  • Minimum: USDT 100 (after fees). 
  • Processing Time: Monday–Friday, 9:00 AM–6:00 PM (GMT+8). Excludes weekends/holidays. 

4.3 Withdrawal Fees 

  • BTC (ERC-20): 0.5% 
  • ETH (ERC-20): 3.0% 
  • USDT (ERC-20): 1 USDT 

4.4 Why is my withdrawal delayed? 

  • Processing occurs only during business hours. 
  • AMLA compliance checks may apply (see Section 5). 

Shape 

5. Compliance & AML 

5.1 AMLA Compliance 

Ingots.io adheres to Malaysia’s Anti-Money Laundering Act 2001 (AMLA). Measures include: 

    • 10 trades OR 1-month account age required before first withdrawal. 
    • Suspicious activity may trigger account freezes or document requests. 

    5.2 How to report suspicious activity? 

    Email [[email protected]]. 

      • Reviews within 48 hours. 
      • Retaliation prohibited. 

      6. Referral Program 

      6.1 Can I refer friends? 

      Yes! Earn 30% of their profits perpetually. Payouts credited daily at 12:01 AM. 
      Contact [[email protected]] for details. 

      Shape 

      7. Disclaimers 

      • Taxes: Consult an expert for LHDN reporting. 
      • APR Contracts: Read terms before locking funds. 
      • FIAT Conversions: Conducted via HATA Capital Limited (SC-regulated DAX).